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Courses based on current consulting issues,
up-to-date and very practical.

After explaining the same thing over and over again to individual developers, Dr. Brown started giving short talks to a large development team at a major airline. This proved so successful at reducing development time and costs, that training became an integral part of our usability efforts.

Our courses address practical business problems, not yesterday's problems or just theory like many university courses.

  • Consistently high evaluations:
    • Active, lively presentations consistently receive high evaluations,
    • See Our company description page for a client list.
  • Valuable reference materials:
    • Attendees leave with a set of valuable reference notes,
    • bookmarks point to WWW on-line resources,
    • WWW updates keep you current.
  • Easily customized to focus on specific needs:
    • Modular course structure allows us to tailor a course to your needs,
    • Examples optionally from mainframe, GUI or the web,
    • We can include custom references, material or extra chapters,
    • Working with your resource center, we can suggest library additions and mark the course notes so your staff know what is readily available to them.
  • Hands-on exercises on included disks:
    • Over 80 exercise/demos
    • Bookmark file points to web resources and examples
      - web focused courses include a CD of examples.
    • Templates for consent forms, questionnaires, etc.
  • Free updates:
    • Our latest demo software,
    • Extra chapters to expand and update the notes.

Usability and Performance
(click for details)
3 days
Discover how human information processing, vision, and memory should influence your designs. Attendees will recognize a wide range of usability problems and know what steps can be taken to reduce risks. This course can be given to everyone on a project, including users and programmers. One large project trained over 120 users, analysts and designers. They later reported that they should have trained more as those with training spent too much time explaining things to those without training. It doesn't pay to skimp on this one.

Usability Overview
(click for details)
1/2 day
Designed for managers, after many people who had taken our 3 day Usability and Performance course requested a shorter course for people who manage, promote, review, or otherwise influence systems. Key principles are covered with an emphasis on risk reduction. Especially the risk of being one of the 63% of projects that fail to meet their targets. Participants will understand the direct benefits of supporting usability and why it is an essential component of project development. There will be numerous examples of the good, the bad, and the failed.

User and Task Analysis
(click for details)
1 day
The first step in designing a usable system or product is development of a detailed user profile and a complete task analysis. The user profile will clearly define the range of users and their skills, allowing the design to closely fit the user community. A detailed task analysis will define exactly what users are doing in a structured way. This will eliminate costly changes or additions late in the development cycle. A completed task analysis is the start of a usable system design. Participants will perform hands-on exercises to reinforce the skills learned.

Usability Testing and Evaluation
(click for details)
1 day
Learn about usability testing and how it differs from acceptance testing. Understand the importance of making usability evaluations an integral part of your design process. Properly planned evaluations will remove rough edges in the design and ensure maximum acceptance and performance. The correct scheduling of evaluations will catch problems early in the development cycle when they are cheaper to correct. Participants will conduct evaluations using single and multiple video cameras. Handouts: Course notes, Evaluation checklists, Lateral thinking puzzles

Workplace Ergonomics
(click for details)
1 Day
Optimal system performance cannot be achieved by focusing only on the computer, attention must be paid to the worker and the workplace both of which can have a major impact. Eye and muscle strain are far too common in modern work places resulting in unnecessary discomfort and lost productivity. Poor workstation layout and bad job practices can even lead to injuries. Learn how simple changes in lighting, equipment and work placement, properly adjusted equipment and simple exercises can result in increased comfort and performance. Practical demonstrations will be given, to emphasize how critical design features influence operator comfort and well-being. Actual measurements will be done in a typical work setting.

© 2005 UserLab Inc.

updated 8 January, 2005