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Courses based on current consulting
issues,
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| After explaining
the same thing over and over again to individual developers, Dr. Brown
started giving short talks to a large development team at a major airline.
This
proved so successful at reducing development time and costs, that training
became an integral part of our usability efforts.
Our courses address practical business problems, not yesterday's problems or just theory like many university courses.
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| Usability
and Performance (click for details) 3 days |
Discover
how human information processing, vision, and memory should
influence
your designs. Attendees will recognize a wide range of usability problems
and know what steps can be taken to reduce risks. This course can be
given
to everyone on a project, including users and programmers. One large project
trained over 120 users, analysts and designers. They later reported that
they should have trained more as those with training spent too much time
explaining things to those without training. It doesn't pay to skimp
on
this one. |
| Usability
Overview (click for details) 1/2 day |
Designed for
managers, after many people who had taken our 3 day Usability and Performance
course requested a shorter course for people who manage, promote, review,
or otherwise influence systems. Key principles are covered with an emphasis
on risk reduction. Especially the risk of being one of the 63% of projects
that fail to meet their targets. Participants will understand the direct
benefits of supporting usability and why it is an essential component of
project development. There will be numerous examples of the good, the bad,
and the failed. |
| User
and Task Analysis (click for details) 1 day |
The first
step in designing a usable system or product is development of a detailed
user profile and a complete task analysis. The user profile will clearly
define the range of users and their skills, allowing the design to closely
fit the user community. A detailed task analysis will define exactly what
users are doing in a structured way. This will eliminate costly changes
or additions late in the development cycle. A completed task analysis is
the start of a usable system design. Participants will perform hands-on
exercises to reinforce the skills learned. |
| Usability
Testing and Evaluation (click for details) 1 day |
Learn about
usability testing and how it differs from acceptance testing. Understand
the importance of making usability evaluations an integral part of your
design process. Properly planned evaluations will remove rough edges in
the design and ensure maximum acceptance and performance. The correct scheduling
of evaluations will catch problems early in the development cycle when they
are cheaper to correct. Participants will conduct evaluations using single
and multiple video cameras. Handouts: Course notes, Evaluation checklists,
Lateral thinking puzzles |
| Workplace
Ergonomics (click for details) 1 Day |
Optimal system
performance cannot be achieved by focusing only on the computer, attention
must be paid to the worker and the workplace both of which can have a major
impact. Eye and muscle strain are far too common in modern work places resulting
in unnecessary discomfort and lost productivity. Poor workstation layout
and bad job practices can even lead to injuries. Learn how simple changes
in lighting, equipment and work placement, properly adjusted equipment and
simple exercises can result in increased comfort and performance. Practical
demonstrations will be given, to emphasize how critical design features
influence operator comfort and well-being. Actual measurements will be done
in a typical work setting. |
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©
2005 UserLab Inc.
1-800-295-6354 updated 8 January, 2005 |