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Userlab Inc.
usability services since 1985

Dr. Brown worked as a research scientist studying the interaction problems of military computers until he left to start a usability consultancy for industry. Userlab Inc. now offers extensive training, consulting and usability evaluations using sophisticated video and computer analysis.

Training and consulting

We train system and product designers on usability and design methods at customer sites or periodic public courses. We also assist with design, evaluate products, conduct usability evaluations using a portable laboratory and are an official test site for several major companies.

Cut development time and costs

Three quarters of all large systems are "operating failures" that either do not function as intended or are not used at all.

Significantly reduce that risk with courses based on years of consulting experience and will improve problem recognition, communication and understanding. Our services will help your people achieve better and more efficient products.

Some clients

AT&T Jones-Day (Dallas) SHL SystemHouse
Air Canada NCR SONY Canada Ltd.
CIBC National Research Council TD Bank
Canadian National Railway Ontario Science Centre Union Gas
Department of National Defense Purolator Courier US Bank (Minneapolis)
Derivion Revenue Canada Taxation VIA Rail Canada
Equitable Life Insurance Company Royal Bank William Mercer (Boston)
FTR (Chicago) Sapling Zurich Insurance SaskTel  

© 2005 UserLab Inc.

updated 8 January, 2005